FAQ

Get Answers of your Questions

What are the differences between morning and afternoon session?

The itineraries are the same but the differences are:
Morning session
Pick up time runs from 08:00-08:50 depends on your hotel location.
Tour starts from 09:00-12:00

Afternoon session
Pick up time runs from 13:00-13:50 depends on your hotel location.
Tour starts from 14:00-17:00

Can I just go to feed the elephants ay anytime I want?

As we have Three elephants at the moment and all you need is mahout around you and the instruction from the tour guide who will inform you before you can get close to the elephants. So it is impossible to just go and feed the elephants.

What should I do if the driver has not shown up on time?

As the minivan to pick you up is join-minivan, so the time can be late a bit. Please contact the agency you booked with or make a direct call to us at +66653909925. WhatsApp is available with this number.

How long does the tour take?

Each session takes 3 hours without hotel transfer.

How can I book the tour?

You can go to our website and click on the Booking page or click here: https://aonangelephantsanctuary.com/booking/

When I will get the confirmation?

After you have given all the information we need and make the payment, we will send you the confirmation email for pick up time at your hotel's lobby.

How do I pay?

You can pay after you make a reservation on the website or pay on arrival.

Can I pay with a Credit card?

Yes, you can but with 3% of the total amount for tax.

Can I pay with PayPal?

Yes, you can pay on the website and arrival

Can I change the date of my reservation?

Yes you can, please kindly inform the changes at least 3 hours in advance.

What is office hours?

The office hours is 09:00-21:00 (GMT+7)

If you have any question please feel free to contact us